GE Appliances Bolsters Connected Appliances Support Services

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Leader in connected appliances gives owners access to expert support by phone or online every day of the week

LOUISVILLE, Ky.–(BUSINESS WIRE)–Owners don’t have to be tech savvy to enjoy the benefits of GE Appliances’ intuitive connected technologies. But owners will have questions— and they probably won’t pop up during normal business hours. To better assist our owners, GE Appliances is now offering extended service hours and timely access to phone and online assistance through its Connected Support, powered by PlumChoice®, a leading provider of specialized technical support services.

“Time is precious for our owners, and they shouldn’t have to wait to get the support they need to get the most out of their connected appliances”

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“Time is precious for our owners, and they shouldn’t have to wait to get the support they need to get the most out of their connected appliances,” said Shawn Stover, GM – Cross Product, Parts and Connected Home, GE Appliances. “Connected Support, powered by PlumChoice, provides them access to a real human with expertise in everything from minor connectivity issues to complex connections between multiple devices. It’s all part of our commitment to put owners at the center of everything we do.”

Today’s consumers are more aware of connected technologies and look for ways to incorporate them into their lives. They have high expectations and demands for seamless product integrations, and expect brands to not only deliver high-quality products, but also require them to be backed up with exceptional support and service.

GE Appliances’ Connected Support is available online and by phone Mon.–Fri., 9 a.m. to 11 p.m. EST and Sat.–Sun., 9 a.m. to 3 p.m. EST, even on major U.S. holidays. To contact Connected Support, owners can call 1-800-220-6899 or 1-800-GECARES, or email connected@help.geappliances.com. GE Appliances also plans to offer real-time webchat support as part of a future service expansion. For more information on GE Appliances’ connected leadership, visit www.geappliances.com/connect.

About GE Appliances WiFi-Connected Technology

GE Appliances, a Haier company, a leader in WiFi-connected appliance technology, makes owners’ lives easier while improving their daily routines. With its connected suite of GE Appliances, owners can monitor and maintain their home from virtually anywhere. From the kitchen to the laundry room, connected products work with Amazon Alexa, Dash Replenishment, Nest Labs, Drop, IFTTT and now Google Assistant—allowing owners to stay on top of their appliances from near or far using their voice or a mobile device. Connected appliances also are updated remotely with new capabilities and can assess their own performance, allowing for unparalleled service. To learn more, visit http://www.geappliances.com/ge/connected-appliances/.

About GE Appliances

GE Appliances, a Haier company, makes moments that matter for our owners through our passion for making great appliances and providing unparalleled services. Owners have more choices than ever before under the Hotpoint, GE®, Haier, GE Café, GE Profile and Monogram® brands. Our products include refrigerators, freezers, cooking products, dishwashers, washers, dryers, air conditioners and water filtration systems. For more information visit www.geappliances.com/our-company.

Contacts

GE Appliances
Kim Freeman, 502-452-7819
kim_freeman@geappliances.com

View source version here: https://www.businesswire.com/news/home/20171025005816/en/GE-Appliances-Bolsters-Connected-Appliances-Support-Services

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IT SERVICES

James F. Wade

Jim Wade co-founded M/C Partners in 1986 with Dave Croll. He has been investing in communications and technology services since the advent of wireless and broadband, cornerstones of the firm’s sector focus. As a founding managing partner, he manages the firm’s investment process, and continuously seeks out management teams, company prospects and financial resources to grow the portfolio. Jim’s successful track record includes MetroPCS (IPO), Lightower Holdings (acquired by Berkshire Partners), Triad Communications (acquired by T-Mobile), Brooks Fiber Properties (IPO and sale to AT&T Wireless), Cavalier Telephone (acquired by PAETEC), NuVox Communications (acquired by WindStream), Attenda (acquired by Darwin Private Equity), Melita (acquired by Apax Partners), PR Wireless (joint venture with Sprint affiliate in Puerto Rico), Thrive Networks (acquired/recapitalized by Court Square) and Involta (acquired by Carlyle Group). Today he serves as a director on the Board of Connectivity Wireless and has responsibility for Omega Wireless. Jim graduated from the University of Notre Dame a B.B.A in Finance and received an MBA from Harvard Business School. He lives outside Boston with his wife and four children. Jim was an avid boater and is now an average golfer.

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1986

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Connectivity
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Involta

Abhishek Rampuria

Abhishek (A.B.) is a Partner at M/C Partners, where he leads origination, deal diligence and portfolio company support for investments in a variety of communications and technology services segments. He currently serves on the Board of Ascend Technologies, Connectivity Wireless, Edafio Technology Partners, TowerCom and serves as a Board Observer for Thrive Networks. A.B. previously served as a Board Observer for Ensono (acquired by KKR) and QOS Networks (acquired by Zayo). Prior to joining M/C Partners in 2015, A.B. worked at Altman Solon (formerly Altman Vilandrie), a technology, media & telecommunications focused strategy consulting firm, where he completed projects for both operating companies and private equity investors. A.B. received a B.S. in Materials Science & Engineering from the Massachusetts Institute of Technology. He lives in Boston’s South End and outside of work, enjoys skiing, cycling, traveling and cheering on his home-town Patriots and Celtics.

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2015

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